Coordinating customer requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel. To handle all administrative and clerical duties for the Sales Office as directed and makes decisions within scope of assigned authority. 

Qualifications to include:

• Be fluent in English and Japanese.
• Must posses excellent organization and people skills.
• Previous experience in hotel sales or reservations preferred. 

To serve meals and drinks to guests according to established rules of etiquette, based on formal or informal event, in a friendly, courteous and professional manner according to The Kahala’s standards of quality. Maintains a clear and attractive station and performs incidental tasks basic to good service. May take orders for meals or beverages, and sees that all liquor laws and rules are enforced in the service of alcoholic beverages. Covers and skirts any tables to be used for a function; sets tables; and an conclusion of function, final bussing and cleaning up.

To assist waithelp with table-setting, removing dirty dishes and soiled linen; picks up, delivers and replenishes supplies as needed; serves incidentals (water, coffee, tea, butter, etc.) to ensure total guest satisfaction; clears and cleans tables, service stations and equipment; may prepare china, silver, glassware for the dishwasher; maintains cleanliness of the dining room and if applicable, the surrounding areas; sets up and replenishes buffet lines.

To take orders for food and beverage in accordance with specified standards and applicable liquor laws; serve meals and drinks to guests in a friendly, courteous, timely and efficient manner according to the hotel’s high standards; maintains clean and appropriately stocked stations; covers and skirts tables; sets tables; busses and cleans assigned station (s); totals bill and may accept payment.

Serves as the guests’ Concierge as well as a representative of the resort’s executive management. Represents management in guest relations. Handles guest problems and complaints and coordinates the appropriate action and reviews incoming guest histories and names of key individuals, location and timing of functions. Applicant must be fluent in English and Japanese (reading/ writing/ speaking)

Under the guidance of the SPA Director and within limits of the Kahala Hotel & Resort policies, ensure that all operational procedures, codes of conduct and standards of appearance are adhered to by all staff. Be a contributing member of a happy and motivated team and ensure the smooth running of the SPA at all times. Must hold a current State of Hawaii License. Previous experience in a 4 or 5 Diamond Luxury Spa or Resort Spa Preferred.

Under the guidance of the SPA Director/ Assistant SPA Manager and within limits of the Kahala Hotel & Resort policies, ensure that all operational procedures, codes of conduct and standards of appearance are adhered to by all staff.  To create a happy and motivated team and ensure the smooth running of the POOL/ BEACH at all times.  First Aid/CPR and Lifeguard Certifications are required.

Internships and Culinary Externships are available in all departments at the Kahala Hotel & Resort. These positions are non-paid and must be in conjunction with your educational degree/ or college requirements. Foreign students must obtain educational or work visa's prior to applying for internships at the Kahala. Benefits to include: Employee meals, uniforms, and free hotel parking.

To maintain the safety and security of guests, patrons, employees, concessionaires and hotel property. Also assists with lost and found, package and visitor control. Serves as the first responder to emergencies such as accidents, fires, power outages, etc. Must have current CPR and 1st Aid Certifications.