Rooms & Reservations

What languages are spoken for reservations?

The reservations department has full time English and Japanese speaking staff. Please call the hotel representative number 1 (808) 739-8888. The Kahala Reservation Team Hours of Operation (Hawaii Standard Time): Monday - Friday from 6 am to 8 pm, Saturday - Sunday and holidays from 7 am to 6 pm

 

How many people can stay in a room?

The maximum occupancy is three adults (over age 12) or two adults and two children (under age 13) per room. All room rates include double occupancy. A 3rd adult charge is $100 per night. Additional bedding is $75 per rollaway bed daily plus taxes (maximum 2 additional beds). If you stay in a 2-bedroom suite, the maximum occupancy is 6 adults or 4 adults and 4 children.

 

Do you have a policy for children?

Rates are based on one or two adults per room. The Kahala Family Plan policy offers no additional charge for children 12 years and under when staying in the same room with the parent and utilizing existing bedding. Bedding type of one king or two double beds may be requested at time of booking but cannot be guaranteed. A complimentary baby crib can be provided in the room or suite if requested at the time of reservation.

 

Is the resort pet friendly?

Small dogs are allowed. The Dog program is available for $150, dogs must be under 25lbs. Sample dog waiver form required at check in (pdf).

 

Are taxes included in the room rate?

Taxes are not included in the room or suite rate. The State of Hawaii Transient Accommodations Tax is 9.25%. This, together with the 4.712% Hawaii State Excise tax, means that the total applied taxes for hotel accommodations will be 13.962%. As of January 1, 2018 the State of Hawaii Transient Accommodations Tax is 10.25%. This, together with the 4.712% Hawaii State Excise tax, means that the total applied taxes for hotel accommodations will be 14.962%. The State of Hawaii Transient Accommodation Tax ID for The Kahala is TA-169-879-9616-01. The General Excise tax ID is GE-169-879-9616-01. All rates and room location requests are subject to category availability.

 

What types of payment are accepted?

We accept American Express, Visa, Master Card, Diners Club, Discover, JTB, Union Pay checks and cash. Credit card information is required at the time of booking to reserve a room or suite.  Please see the deposit and cancellation policy for our rooms and suites for more information.

 

Do you have a different policy for the holidays (December 21 – January 2)?

For dates of stay from December 22, 2017 to January 2, 2018 and December 21, 2018 to January 2, 2019 (inclusive) the minimum stay requirements are:

Three (3) nights for arrivals December 22nd – 24th
Five (5) nights for arrivals December 25th- 31st
Three (3) nights for arrivals on January 1st

Deposits: A two night room and tax will be charged at the time of booking and will become non-refundable and non-transferable on May 1, 2017 or on May 1, 2018 for 2018-2019 holidays. A non-refundable prepayment including taxes for the remaining nights up through January 2, 2018 or through January 2, 2019 will be charged on October 2, 2017 or on October 1, 2018 for 2018-2019 holidays. A non-refundable prepayment for all room nights and taxes are required for any bookings made after October 2, 2017 or October 1, 2018 for 2018-2019 holidays. All deposits are non-refundable and non-transferable.

 

Does the room rate include breakfast?

Our normal room and suite rates do not include breakfast.  All of our Signature Suites (Kahala Kai Suite, Kahala Beach Suite, Presidential and Imperial Suite) include daily breakfast for two adults.  
If you book a package that includes daily breakfast such as Kahala Breakfast Inclusive or the Kahala Celebrations Packages, then breakfast will be included.  The daily beachside breakfast buffet is provided at Plumeria Beach House restaurant and is a full breakfast buffet including made to order items.  Breakfast is served from 6.30am to 11am on weekdays and 6.30am to 12pm on the weekends.  

Other breakfast options while staying at the resort include:
Room Service, served in the room or on the lanai: View Room Service Menu (pdf)
Hoku’s Sunday Brunch: 10am - 3pm -$75 per person; $37.50 children (6-12) not including tax or gratuity

Where can I use the resort credit?

Resort Credit is can be used for anything on property that is owned and operated by The Kahala Hotel & Resort. The resort credit is not valid at the following outlets:

Arancino’s Restaurant
Dolphin Quest
Tori Richard
Hildgunds
Pacific Dream Photography
Hatsuko Endo Salon
Holokino Sailing Tour
Hans Hedemann

Any activity offered by outside companies even when booked by The Kahala Concierge  

Do you have connecting rooms?

We have both inner and outer connecting rooms.  Inner connecting rooms have a door inside the room that connects to another guest room.  The outer connecting rooms have a door outside of the guest room that can be closed, creating a foyer to the two guest room doors.  The following rooms can be connected:  Scenic to Scenic Lanai, Dolphin Lanai rooms, Ocean View / Ocean View Lanai. Two rooms requiring connecting doors must be confirmed in advance by calling Kahala Reservations directly, a $250.00 plus tax one-time charge will be applied to guarantee the rooms. Connecting rooms guarantee subject to availability.

 

Do you have rooms with a bidet or washlet?

All the rooms and suite have Toto washlets.

 

Do you offer smoking rooms?

In recognition of the growing preference for non-smoking accommodations by our guests The Kahala Hotel & Resort, has been designated 100% smoke free. The resort eliminated its inventory of smoking rooms and all rooms are non-smoking both in room and on the lanai (balcony).

 

What type of bedding is offered in the rooms and suites?

All the guest rooms and suites offer the choice of one king size bed or two double (American full size) beds.  Bedding can be requested at the time of reservation and we will do our best to accommodate all request, however, bedding cannot be guaranteed.

 

What are the actual sizes of the beds?

The King Bed is 193.04cm x 223.52cm
The double bed is 129.54cm x 195.58cm
The ‘rollaway’ extra bed is 95cm x 183cm

 

How much is the charge for internet access?

We are pleased to offer complimentary high speed internet access in all our guest rooms and public areas (lobby, all dining areas, pool). The complimentary internet is good for web browsing and email. An upgrade to Premium Service good for video and games is $25 per day per device. All guest rooms and suites have LAN cable internet access as well.  The Ethernet LAN cable is located in the writing desk.  Meeting and function rooms have wired and wireless internet available. Pricing and terms will be established based on the rental agreement.  

 

What is a Lanai?

A lanai is the Hawaiian word for patio or balcony.  The Kahala Hotel & Resort offers rooms with lanai and some with a Juliet balcony.  The lanai rooms offer a spacious balcony or approximately 116 square feet or 11 square meters furnished with a table and chairs.  

 

What is the size of the Kahala Kai suite or of the Kahala Beach Suite?

The total size is approximately 1,250 square feet or 116 square meters. The living room is about 61 square meters, the bedroom is about 48 square meters.

 

What is the distance from the Kahala Kai suite or from Kahala Beach Suite to the beach?

The approximate distance from the Kahala Kai and Kahala Beach Signature Suites is 30 feet or 9 meters. There is a nice lawn area (Koko Head Lawn) directly in front of the suites and then the white sandy beach.

 

What time is the check-in / check-out? Can I Early check-in?

Check-in time: after 3pm
Check-out time: 12 noon
Early check-in can be requested and provided on availability. If you would like to guarantee early check in, then you need to reserve the room a day early.

 

Is it possible to have you keep my luggage before check-in?

If you arrive before the check-in time, our bell staff will hold your luggage, and deliver to your room when it is ready. For your comfort, The Kahala Hospitality Suite is available for registered guests at any time who wish to use the lounge prior to checking in or after checking out of their rooms or suites. The Suite provides plush and comfortable lounge chairs and sofa seating for couples and families and light refreshments. There are two 'private rooms' with a loveseat for relaxation and quiet as well as a large shower and bathroom facility. A flat screen television as well as magazines and newspapers keep our guests in tune with international news of the day. A private lanai features canopied daybeds which are perfect for catching up with your reading.
The Hospitality Suite is staffed from 8am to 5pm daily. Japanese speaking staff available. For assistance outside these hours, please see the Front Desk for an Assistant Manager for access to computers and other services.

 

The Resort Facilities

Is there a facility that offers Internet and computers?  Can I print my boarding pass?

Yes, the resorts Business Center operates 24 hours a day seven days a week for your convenience and is located on the First Floor of the Tower Wing. It is part of our Hospitality Suite services. It is staffed from 8am to 5pm daily.  The business center has a PC and Mac that can be used for 30 minutes complimentary - per guest room, per day. $15.00 each additional half hour or fraction thereof $240.00 per day, $2.00 per laser jet printed page. The business center offers other services as well including Shipping & Packing Services.  View all services

 

Do you have a laundry facility?

The Kahala Hotel & Resort does offer a laundry service for our guests.  The laundry can be picked up from your room or suite by 9 am for same day service.  It will be delivered to your room at the end of the day. We offer dry cleaning and pressing services as well. The Kahala Hotel & Resort does not have a launderette on site.

 

Does The Kahala Hotel & Resort have a private beach?

By state law in Hawaii, all beaches are public.  Due to the location of the resort at the end of Kahala Avenue in a high-end residential district, the beach at The Kahala is tends to be secluded and away from the crowds.

 

Is it possible to smoke at the beach?

Smoking bans by the state of Hawaii took effect on January 1st, 2014 making it illegal to have a cigarette at all Honolulu beaches, parks, pools, and athletic facilities. Fines will be imposed on violators. The Kahala Hotel & Resort has posted signs for designated outdoor smoking areas, please ask our staff if you are not sure where to find the designated smoking areas.
 
The state of Hawaii restricts smoking in enclosed areas as well, for more information: http://www.capitol.hawaii.gov/session2015/bills/HB525_SD2_.htm
Effective November 16, 2006 smoking is prohibited in all enclosed or partially enclosed areas open to the public in order to ensure a consistent level of basic protections statewide from exposure to secondhand smoke. The term "enclosed or partially enclosed" is defined under the law as any space closed in by a roof or overhang and at least two walls, including, but not limited to, restrooms, lobbies, reception areas, hallways, interior courtyards, patios, covered walkways, bars, hotel and motel rooms, lanais, restaurants, retail service establishments and retail stores. Hotels and motels may designate up to 20 percent of rooms as smoking allowed. Rooms must be on the same floor, contiguous and smoke must not infiltrate into smoke-free areas.

 

Is there a babysitting service?

Babysitters may be arranged in advance through the Concierge at (808) 739.8911 or with a Front Office Manager at (808) 739.8602. Japanese and other foreign language speakers can be requested. Please contact the concierge for current rates. *4-hour minimum to reserve, special rates apply on holidays.

In addition to babysitting services, the resort has a Keiki (kids) Club for Children, ages 5 - 12 years. The Keiki Club operates seven (7) days a week, from Monday through Sunday 9:00am - 4:00pm.

 

Can I use the resort facilities before the check-in time?

If you arrive early but are scheduled to check-in later in the day, you can take advantage of all the facilities of the resort, including the pool and fitness center even before check-in. We also provide a Hospitality Suite on the 1st floor.

 

Do you have a lost and found?

If you lost an item, please fill out the lost and found form and our staff will do their best to locate and return. We cannot guarantee items will be found or returned. 

 

What are the pool and beach rental business hours?

Pool and Beach rentals available from 8:00am – 5:30pm. Our pool is a popular place to soak up the sun. You'll find everything you need to enjoy the Hawaiian sun at the Pool Desk, from sunscreen and protective eye wear, to hats. We also have a full range of magazines for your entertainment. It's also the place to find out about the variety of water sports available. Kahala logo items such as T shirts, bags and visors are also available. Order your beverages and snacks when you feel thirsty or hungry.

 

What size is the pool?

The resort has a classic oval shaped pool, a children’s pool and a hot tub/Jacuzzi. The pool size 24.37m x 10.36m, depth is be 91.4cm ~ 137cm. The children's pool size 3.35m x 6m, depth is 45.72cm.

 

Do you have a convenience store?

The resort has a retail sundry store called "The Kahala boutique". It is located on the lobby level. At the Kahala Boutique you’ll find a large selection of high quality gift items, souvenirs, apparel, logo and sundry items to enhance your stay and get into the true spirit of the islands. From finding your favorite novel to that special gift of Aloha, let our friendly staff assist you with all your needs when you are at the hotel. The signature handmade Chocolate Macadamia Nuts are available for pick up at the boutique, learn more. Open daily 8 am to 7 pm

 

Can guests of The Kahala Hotel & Resort golf at the Waialae Country Club?

No. The neighboring Waialae Country Club is a private member only club.  There are many nearby Golf Courses to enjoy on Oahu and our concierge staff can arrange tee-times for you during your stay.  

 

Do you have wheelchairs available?

We have complimentary use of wheelchairs while at the resort.  If needed outside the resort, rentals can be arranged by our concierge for an additional fee.

 

Do you have bicycles available?

The resort offers complimentary bicycle rental (rental arranged by concierge).

 

Do you have a running or jogging map for the area?

Runners and joggers can choose from a variety of routes using our Kahala Running and/or Jogging Map. The resort offers complimentary bottled water for runners.

 

Transportation and Location

Is there a shuttle service from the airport?

Airport transfers are available at a charge. Guests are greeted at the baggage claim for chauffeured transfers to the Resort (not applicable for international arrivals). Airport pick-up area:
International - Outside Customs (1st Exit)
Domestic & Interisland -  Arriving Gate (Hawaiian Airlines Only)
Mokulele - Outside Baggage Claim
Foreign speaking drivers available on request at no additional charge (Japanese, Korean and Chinese). Details and pricing can be found on the locations and map page.
Please contact the concierge to make arrangements at (808) 739.8911 or concierge@kahalaresort.com. For your convenience, please use the contact us form to send an email.

 

Can I take a taxi from the airport?

Airport Taxi's are available outside baggage claim for transportation to The Kahala Hotel & Resort for approximately $45 one way (exact fare can vary depending on traffic and current rates). Kahala Kai, the exclusive resort taxi, can be reserved for transportation to the airport by contacting the Bell Desk at (808) 739.8888.  The resort is approximately 13 miles from the airport and the average travel time is 30 to 40 minutes.

 

Is there a car rental desk at the resort?

Hertz car rental is located on site for car rentals. As a guest, you can arrange the rental from Hertz located on the lobby level of the resort.  Hertz will provide you with a ticket to take to the bell desk in front of the resort and our valet staff will retrieve the car.  Hertz can also provide pick up of the car at the airport.

 

How much is parking?

For Hotel Guests:  Valet or self-parking is available for $32.00 per day.
For Visitors: Valet or self-parking is 4 hours complimentary with validation and $6.00 for every 20 minutes after 4 hours.
Valet - $6.00 for every 20 minutes without validation
Self-parking -  $6.00 for every 20 minutes without validation
Lost Tickets - $60.00

 

Do you have electric vehicle charging stations?

The Kahala Hotel & Resort now offers Charge Pro Electric Vehicle Charging Stations so you can charge your electric vehicle (EV). You can charge your EV overnight, before the drive home, while attending a meeting or event at the resort, or whenever you need it.

 

How long does it take by car to get to Waikiki?

It takes approximately 10 minutes to 15 minutes to drive from the resort to Waikiki. If you take a taxi from the resort the fare is approximately $15-$20.

 

From Waikiki to restaurants in the resort, please tell me the directions of using the city bus.

The Honolulu city bus (The Bus) from Waikiki to Kahala is # 22 bus from the bus stop that is between Kalakaua Avenue and Kapahulu Avenue, and get off in front to bend from Kahala Avenue to Pueo Street. From there from walk straight on Kahala Avenue about 15 minutes to the resort. With regard to bus timetables, route guidance, please refer to the web site of TheBus: http://www.thebus.org/route/HTMLversion/Rt22_03032013.htm

 

Does the resort have a shuttle service?

The Kahala Hotel & Resort offers a complimentary shopping shuttle to all our guests. The shuttle provides transportation to Waikiki, Ala Moana Shopping Center and Kahala Mall. In Waikiki, the shuttle stops at the DFS Galleria (Duty Free Shoppers) located in the heart of Waikiki. DFS Galleria offers an assortment of brand stores including Cartier, Hermes and Prada. In addition, a variety of restaurants are available for dining in Waikiki and you can enjoy the nightly activity of street performers. The "Kahala Mall". is located within walking distance to the resort.  The mall has many stores such as Macy's, Whole Foods and a move theater.
View Shuttle Schedule (pdf)
The free shuttle service simply requires you to present the room key and tickets are not necessary.  However, we recommend a reservation as there are a limited number of seats. Reservations can be made with the bell desk and/or the guest services desk.

 

Is the shopping shuttle available to non-guests?

The shopping shuttle can provide transportation to patrons that wish to dine at one of our restaurants, or to The Kahala Spa for reserved treatments.  Guests of the resort have priority seating and seats cannot be guaranteed for non-guests.  Seats provided only if space is available. If the seats are not available, other transportation will need to be arranged, such as a taxi.

 

What are the ownership details of The Kahala Hotel & Resort?

Resorttrust, the operator of 44 luxury resorts throughout Japan acquired The Kahala Hotel & Resort for $290 million on October 14, 2014.

Owner Information:
Resorttrust Hawaii, LLC
5000 Kahala Avenue
Honolulu, HI 96816-5411
Phone number:  (808) 739-8888
Fax number: (808) 739-8606

Email: news@kahalaresort.com